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Geedup Co.

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ACCOUNT INFORMATION

General Shipping Information

When will my order be dispatched?

How do I track my order?

I've put the wrong address, can I update it?

Do international orders incur customs and duties taxes upon checkout?

SHIPPING & DELIVERY

Returns & Exchanges Policy

Returns Process

Returns Address

My item is faulty what do I do?

How long does a return take to process?

Where is my refund? (Afterpay)

What is an instant exchange?

RETURNS & EXCHANGES

Where can I find your size guide?

How do your garments fit?

SIZING

How do I create an account?

What is Certilogo?

What is a "smart tag" and where can I find it on my item?

What is the process of product verification?

I found a product with a "smart tag", does this mean it's authentic?

CERTILOGO

How can you gain access to The Vault?

How do I know I have gained access to The Vault?

What happens if I close my browser while in the Vault?

Can I buy as much as I want in The Vault?

THE VAULT

When are you restocking?

I haven't received my order confirmation

I've missed out on a high demand item!

I've received the wrong item, what do I do?

Gift cards

Can I cancel my order?

OTHER FAQs

NZ Duties & Taxes Update

Terms & Conditions of Purchase Insurance

How do I unsubscribe?Updated 7 months ago