Need more help? Please fill this form out to speak to one of our Customer Care team members.

Hours: 9.00am - 5.00pm AEST Monday to Friday, excluding public holidays.
enquiries@geedupclothing.com

Brand partnerships: tk@geedupclothing.com

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Geedup Co.

Help Desk

Christmas Shipping Cut-Off Dates

Are there any delays I should know about?

Can I expedite my shipping to meet the Christmas deadline?

What happens if I miss the cut-off date?

When will I receive tracking information?

CHRISTMAS PERIOD FAQS

How do I track my order?

When will my order be dispatched?

How long does delivery take?

Do international orders incur customs and duties taxes upon checkout?

SHIPPING & DELIVERY

Returns & Exchanges Policy

Returns Process

Returns Address

My item is faulty what do I do?

How long does a return take to process?

Where is my refund? (Afterpay)

What is an instant exchange?

What if my package gets lost or arrives damaged?

RETURNS & EXCHANGES

Where can I find your size guide?

How do your garments fit?

SIZING

How do I unsubscribe?

How do I create an account?

ACCOUNT INFORMATION

What is Certilogo?

What is a "smart tag" and where can I find it on my item?

What is the process of product verification?

I found a product with a "smart tag", does this mean it's authentic?

CERTILOGO

How can you gain access to The Vault?

How do I know I have gained access to The Vault?

What happens if I close my browser while in the Vault?

Can I buy as much as I want in The Vault?

How do I check my lifetime spending to see if I qualify for Vault access?

I no longer have access to my registered phone number/email. How can I receive my code?

Can I use discount codes or store credits in The Vault?

Can I return or exchange products purchased from The Vault?

THE VAULT

When are you restocking?

I haven't received my order confirmation

I've missed out on a high demand item!

I've received the wrong item, what do I do?

Gift cards

Can I cancel my order?

How many stores do you have?

I've put the wrong address, can I update it?

OTHER FAQs

NZ Duties & Taxes Update

Hello NZ fam,. We have an exciting update for you guys, we are finally introducing Shopify Markets to our web store. What this means for our New Zealand customers:. *Please kindly keep in mind that Geedup Co. are not responsible for any custom charge

Hello NZ fam,We have an exciting update for you guys, we are finally introducing Shopify Markets to our web store. What this means for our New Zealand customers:<ul><li style="font-size: 16px;">When shopping on our web store, you will now be able to view our products in New Zealand Dollars (NZD).</li><li style="font-size: 16px;">You will also now be able to check out in NZD, which will eliminate some transaction fees.</li><li style="font-size: 16px;">You will notice NZ GST that will be paid by us at the checkout stage - with a slight an increase on conversion to all garments in NZD.</li><li style="font-size: 16px;">All customs duties and taxes (when applicable) will be calculated and now paid at checkout for a smoother, full-service process.</li><li style="font-size: 16px;">An overall seamless experience, from when you enter the website to checking out</li></ul>*Please kindly keep in mind that Geedup Co. are not responsible for any custom charges if the customer decides to place multiple orders and they are flagged by their local customs. To avoid this, please keep all items in one singular order.Any questions or concerns - please feel free to reach out to us via our help desk at <a href="mailto:enquiries@geedupclothing.com">enquiries@geedupclothing.com</a>&#xA0;

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