THE VAULT

How can you gain access to The Vault?

“Tier 1 VIP customers” list consists of customers with $10,000 or more life time spend with the brand. When you reach this milestone or if you have already reached this milestone you will be automatically given access and notified. Once you have obta

How do I know I have gained access to The Vault?

Each item you add to your cart a “Vault Meter” will calculate how far you’re away from gaining Vault Access.

What happens if I close my browser while in the Vault?

If you close your browser window, or lose your browsing page. Not to worry. Your 3 hour access code will still work as long as 3 hours has not passed since originally entered. You can regain access by clicking the Vault link in the bottom footer of t

Can I buy as much as I want in The Vault?

All Vault purchases will be limited to 2 items per style. So yes you can buy for gifts for other people but only two per style.

How do I check my lifetime spending to see if I qualify for Vault access?

You can contact our team via our help desk, and they will provide details on your total lifetime spend. If you’re a VIP with a lifetime spend of over $10,000, simply log into your account to gain automatic access to the Vault.

I no longer have access to my registered phone number/email. How can I receive my code?

Please reach out to our team via our help desk, and we’ll assist you in updating your details.

Can I use discount codes or store credits in The Vault?

Yes, you can use both discount codes and store credits when shopping in The Vault.

Can I return or exchange products purchased from The Vault?

Yes, all Vault items follow the same return and exchange policies as the rest of our products.