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Geedup Co.

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Please reach out to our team via our help desk, and we’ll assist you in updating your details.

I no longer have access to my registered phone number/email. How can I receive my code?

THE VAULT

Christmas Shipping Cut-Off Dates

Are there any delays I should know about?

Can I expedite my shipping to meet the Christmas deadline?

What happens if I miss the cut-off date?

When will I receive tracking information?

CHRISTMAS PERIOD FAQS

How do I track my order?

When will my order be dispatched?

How long does delivery take?

Do international orders incur customs and duties taxes upon checkout?

SHIPPING & DELIVERY

Returns & Exchanges Policy

Returns Process

Returns Address

My item is faulty what do I do?

How long does a return take to process?

Where is my refund? (Afterpay)

What is an instant exchange?

What if my package gets lost or arrives damaged?

RETURNS & EXCHANGES

Where can I find your size guide?

How do your garments fit?

SIZING

How do I unsubscribe?

How do I create an account?

ACCOUNT INFORMATION

What is Certilogo?

What is a "smart tag" and where can I find it on my item?

What is the process of product verification?

I found a product with a "smart tag", does this mean it's authentic?

CERTILOGO

How can you gain access to The Vault?

How do I know I have gained access to The Vault?

What happens if I close my browser while in the Vault?

Can I buy as much as I want in The Vault?

How do I check my lifetime spending to see if I qualify for Vault access?

Can I use discount codes or store credits in The Vault?

Can I return or exchange products purchased from The Vault?

When are you restocking?

I haven't received my order confirmation

I've missed out on a high demand item!

I've received the wrong item, what do I do?

Gift cards

Can I cancel my order?

How many stores do you have?

I've put the wrong address, can I update it?

OTHER FAQs

NZ Duties & Taxes Update

I no longer have access to my registered phone number/email. How can I receive my code?Updated 21 days ago