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Geedup Co.

<article tabindex="-1" dir="auto" data-turn-id="request-WEB:ed6a2e9c-dc2a-4226-b94d-c7ded294cb1e-8" data-testid="conversation-turn-18" data-scroll-anchor="true" data-turn="assistant" id="isPasted"><div tabindex="-1"><div data-message-author-role="assistant" data-message-id="a908da32-395a-4297-844b-de79d16a4acb" dir="auto" data-message-model-slug="gpt-5-2"><p data-start="104" data-end="263">Returns may take up to <strong data-start="127" data-end="152">15 full business days</strong> from the date you lodge your parcel to be received and processed at our Fulfilment Centre by our Returns Team.</p><p data-start="265" data-end="385">Once your return is marked as delivered, please allow <strong data-start="319" data-end="340">2&#x2013;5 business days</strong> for your refund or credit note to be issued.</p><p data-start="387" data-end="467" data-is-last-node data-is-only-node>You will be kept informed throughout the entire process via email notifications.</p></div></div></article><div data-edge="true"><br></div><p><br></p><p><br></p>

Returns may take up to 15 full business days from the date you lodge your parcel to be received and processed at our Fulfilment Centre by our Returns Team. Once your return is marked as delivered, please allow 2–5 business days for your refund or cre

How long does a return take to process?

RETURNS & EXCHANGES

How do I track my order?

When will my order be dispatched?

How long does delivery take?

Do international orders incur customs and duties taxes upon checkout?

SHIPPING & DELIVERY

Returns & Exchanges Policy

Returns Process

Returns Address

What if my package gets lost or arrives damaged?

Where is my refund? (Afterpay)

What is an instant exchange?

My order has been Returned To Sender. What do I do?

When are you restocking?

Can I cancel my order?

I haven't received my order confirmation

I've missed out on a high demand item!

I've received the wrong item, what do I do?

Gift cards

How many stores do you have?

I've put the wrong address, can I update it?

OTHER FAQs

Where can I find your size guide?

How do your garments fit?

SIZING

How do I unsubscribe?

How do I create an account?

ACCOUNT INFORMATION

What is Certilogo?

What is a "smart tag" and where can I find it on my item?

What is the process of product verification?

I found a product with a "smart tag", does this mean it's authentic?

CERTILOGO

How can you gain access to The Vault?

How do I know I have gained access to The Vault?

What happens if I close my browser while in the Vault?

Can I buy as much as I want in The Vault?

How do I check my lifetime spending to see if I qualify for Vault access?

I no longer have access to my registered phone number/email. How can I receive my code?

Can I use discount codes or store credits in The Vault?

Can I return or exchange products purchased from The Vault?

THE VAULT

NZ Duties & Taxes Update

How long does a return take to process?Updated a day ago