Need more help? Please fill this form out to speak to one of our Customer Care team members.

Hours: 9.00am - 5.00pm AEST Monday to Friday, excluding public holidays.
enquiries@geedupclothing.com

Brand partnerships: tk@geedupclothing.com

Back to store

Geedup Co.

<span id="isPasted" style="color: rgb(34, 34, 34); font-family: Avenir, &quot;Avenir Next&quot;, Montserrat, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Returns may take up to 15 full business days from when you lodge the parcel, to when it is processed in our Fulfilment Centre by our amazing Returns Team. You should receive your refund or credit note 2-5 business days after it is marked as delivered.&#xA0;<span style="color: rgb(34, 34, 34); font-family: Avenir, &quot;Avenir Next&quot;, Montserrat, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;We will keep you up to date throughout the whole process via email.

Returns may take up to 15 full business days from when you lodge the parcel, to when it is processed in our Fulfilment Centre by our amazing Returns Team. You should receive your refund or credit note 2-5 business days after it is marked as delivered

How long does a return take to process?

RETURNS & EXCHANGES

Christmas Shipping Cut-Off Dates

Are there any delays I should know about?

Can I expedite my shipping to meet the Christmas deadline?

What happens if I miss the cut-off date?

When will I receive tracking information?

CHRISTMAS PERIOD FAQS

How do I track my order?

When will my order be dispatched?

How long does delivery take?

Do international orders incur customs and duties taxes upon checkout?

SHIPPING & DELIVERY

Returns & Exchanges Policy

Returns Process

Returns Address

My item is faulty what do I do?

Where is my refund? (Afterpay)

What is an instant exchange?

What if my package gets lost or arrives damaged?

Where can I find your size guide?

How do your garments fit?

SIZING

How do I unsubscribe?

How do I create an account?

ACCOUNT INFORMATION

What is Certilogo?

What is a "smart tag" and where can I find it on my item?

What is the process of product verification?

I found a product with a "smart tag", does this mean it's authentic?

CERTILOGO

How can you gain access to The Vault?

How do I know I have gained access to The Vault?

What happens if I close my browser while in the Vault?

Can I buy as much as I want in The Vault?

How do I check my lifetime spending to see if I qualify for Vault access?

I no longer have access to my registered phone number/email. How can I receive my code?

How long does a return take to process?Updated 2 months ago