Need more help? Please fill this form out to speak to one of our Customer Care team members.

Hours: 9.00am - 5.00pm AEST Monday to Friday, excluding public holidays.
enquiries@geedupclothing.com

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Geedup Co.

<span style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We are so sorry to hear this - let&apos;s get this resolved as quickly as possible.<p style="color: rgb(34, 34, 34); font-family: Avenir, &quot;Avenir Next&quot;, Montserrat, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You can reach out to our friendly Customer Care Team a number of ways, the easiest and fastest way to resolve this for you is to visit our Returns Portal <a href="https://geedupclothing.loopreturns.com/#/">HERE</a> and selecting the faulty/damaged item option. Make sure you have your order number, email address, image of the fault and preferred outcome on hand ready to help us provide you with a quick resolution.<p style="color: rgb(34, 34, 34); font-family: Avenir, &quot;Avenir Next&quot;, Montserrat, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span id="isPasted" style="color: rgb(13, 13, 13); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">*Please note that inquiries about faulty items must be made within 30 days of delivery.<span style="font-family: Arial, Helvetica, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(204, 0, 0);">IMPORTANT: Please complete the returns form&#xA0;<a href="https://geedupclothing.loopreturns.com/#/">HERE</a>, BEFORE you send your item back. Any items returned to us without this ticket we are not liable for.

We are so sorry to hear this - let's get this resolved as quickly as possible. You can reach out to our friendly Customer Care Team a number of ways, the easiest and fastest way to resolve this for you is to visit our Returns Portal HERE and selectin

My item is faulty what do I do?

RETURNS & EXCHANGES

Shipping Times

When will my order be dispatched?

How do I track my order?

I've put the wrong address, can I update it?

Do international orders incur customs and duties taxes upon checkout?

SHIPPING & DELIVERY

Returns & Exchanges Policy

Returns Process

Returns Address

How long does a return take to process?

Where is my refund? (Afterpay)

What is an instant exchange?

Where can I find your size guide?

How do your garments fit?

SIZING

How do I unsubscribe?

How do I create an account?

ACCOUNT INFORMATION

What is Certilogo?

What is a "smart tag" and where can I find it on my item?

What is the process of product verification?

I found a product with a "smart tag", does this mean it's authentic?

CERTILOGO

How can you gain access to The Vault?

How do I know I have gained access to The Vault?

What happens if I close my browser while in the Vault?

Can I buy as much as I want in The Vault?

THE VAULT

When are you restocking?

I haven't received my order confirmation

I've missed out on a high demand item!

I've received the wrong item, what do I do?

Gift cards

Can I cancel my order?

OTHER FAQs

NZ Duties & Taxes Update

My item is faulty what do I do?Updated 5 months ago