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My item is faulty what do I do?Updated 2 months ago

We are so sorry to hear this - let's get this resolved as quickly as possible.

You can reach out to our friendly Customer Care Team a number of ways, the easiest and fastest way to resolve this for you is to visit our Returns Portal HERE and selecting the faulty/damaged item option. Make sure you have your order number, email address, image of the fault and preferred outcome on hand ready to help us provide you with a quick resolution.

*Please note that inquiries about faulty items must be made within 30 days of delivery.

IMPORTANT: Please complete the returns form HERE, BEFORE you send your item back. Any items returned to us without this ticket we are not liable for.

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