Returns Process

All returns via post to our headquarters located at:

GeedUp / CO Invenco
P.O. BOX 8888
SMEATON GRANGE BC NSW 2567
Australia

Below is a step by step process for all returns / exchanges:

Start a return HERE
Please provide your order number (this can be found on the top of the order confirmation email) and email address used for the order.
Then choose the item/s you wish to return.
Once confirmed, using the shipping label - send your unwashed, unworn item along with proof of receipt to the above address.
Please allow us up to 3-5 business days to process your return for a store credit or exchange.

If you have chosen a store credit option:

Once we receive the returned item/s we will provide you with a CREDIT NOTE in the form of a GIFT CARD to the exact value of your original order - excluding shipping.
This amount can be used over multiple orders until you have used the total amount. The gift card will have no expiry date.
You then use that code to purchase a replacement item/s.

If you have chosen to exchange your item:

In the case your item does not fit, we have simplified and made the process of exchanging your item hassle-free. When choosing to exchange an item, you now have the convenience of being able to shop for an alternative immediately.
All you’ll need to do is fill out the Returns Form here and:
- Please provide your order number and email address, then choose the item you wish to exchange.
- Select the option to exchange for a different size and indicate the new size you are after - or you can exchange it for a different item that is in stock.
- Review your return details and submit your request.
- Ship it back within our returns timeframe
- Please kindly note that all exchanges are subject to stock availability.

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Operating hours: Monday to Friday - 9am-5pm

IMPORTANT: Please fill this form out BEFORE you send your item back. Any items returned to us without this application we are not liable for.

RETURNS FORM: HERE

Returns ProcessUpdated 5 months ago