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Returns ProcessUpdated 20 days ago

All returns via post to our headquarters located at:

Warehouse / CO Invenco - Geedup Co
P.O. BOX 8888

Below is a step by step process for all returns / exchanges:

  • Start a return HERE

  • Please provide your order number (this can be found on the top of the order confirmation email) and email address used for the order.

  • Then choose the item/s you wish to return.

  • Once confirmed, using the returns label - send your unwashed, unworn item along with proof of receipt to the above address.

  • Please allow us up to 3-5 business days to process your return for a store credit or exchange.

If you have chosen a store credit option:

  • Once we receive the returned item/s we will provide you with a CREDIT NOTE in the form of a GIFT CARD to the exact value of your original order - excluding shipping.

  • This amount can be used over multiple orders until you have used the total amount. The gift card will have no expiry date.

  • You then use that code to purchase a replacement item/s. 

If you have chosen to exchange your item:

  • In the case your item does not fit, we have simplified and made the process of exchanging your item hassle-free. When choosing to exchange an item, you now have the convenience of being able to shop for an alternative immediately. 

  • All you’ll need to do is fill out the Returns Form here and:

    • Please provide your order number and email address, then choose the item you wish to exchange.

    • Select the option to exchange for a different size and indicate the new size you are after - or you can exchange it for a different item that is in stock.

    • Review your return details and submit your request.

    • Ship it back within our returns timeframe

    • Please kindly note that all exchanges are subject to stock availability. 


Please contact us via our helpdesk: 

Operating hours: Monday to Friday - 9am-5pm

IMPORTANT: Please fill this form out BEFORE you send your item back. Any items returned to us without this application we are not liable for.


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