What if my package gets lost or arrives damaged?Updated 2 days ago
Lost Packages
At Geedup, we strive to ensure every order reaches you safely and in perfect condition.
If you believe your parcel has been lost in transit, please contact our Customer Support Team at [email protected] and include:
Your full name
Your order number
Any relevant tracking details
Our team will investigate the matter with the courier and work towards a resolution as quickly as possible.
Damaged Packages
We understand how disappointing it can be to receive a damaged parcel.
If your order arrives damaged, please lodge your claim through our Returns Portal using the link below:
https://geedupclothing.loopreturns.com/#/
When submitting your request, please ensure you include clear photos of the damaged item(s) and packaging so our team can assess the issue as quickly as possible.
If you experience any issues submitting your claim, please contact our Customer Support Team for assistance.
If you have any questions, our team is always here to help.