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Hours: 9.00am - 5.00pm AEST Monday to Friday, excluding public holidays.
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Geedup Co.

<p>Due to increased holiday shipping demand, please allow some extra time for processing at our warehouse as well as for deliveries with our shipping carriers, particularly for rural and international shipments.</p>

Due to increased holiday shipping demand, please allow some extra time for processing at our warehouse as well as for deliveries with our shipping carriers, particularly for rural and international shipments.

Are there any delays I should know about?

CHRISTMAS PERIOD FAQS

Christmas Shipping Cut-Off Dates

Can I expedite my shipping to meet the Christmas deadline?

What happens if I miss the cut-off date?

When will I receive tracking information?

How do I track my order?

When will my order be dispatched?

How long does delivery take?

Do international orders incur customs and duties taxes upon checkout?

SHIPPING & DELIVERY

Returns & Exchanges Policy

Returns Process

Returns Address

My item is faulty what do I do?

How long does a return take to process?

Where is my refund? (Afterpay)

What is an instant exchange?

What if my package gets lost or arrives damaged?

RETURNS & EXCHANGES

Where can I find your size guide?

How do your garments fit?

SIZING

How do I unsubscribe?

How do I create an account?

ACCOUNT INFORMATION

What is Certilogo?

What is a "smart tag" and where can I find it on my item?

What is the process of product verification?

I found a product with a "smart tag", does this mean it's authentic?

CERTILOGO

How can you gain access to The Vault?

How do I know I have gained access to The Vault?

What happens if I close my browser while in the Vault?

Can I buy as much as I want in The Vault?

THE VAULT

When are you restocking?

I haven't received my order confirmation

I've missed out on a high demand item!

I've received the wrong item, what do I do?

Gift cards

Can I cancel my order?

How many stores do you have?

I've put the wrong address, can I update it?

OTHER FAQs

NZ Duties & Taxes Update

Are there any delays I should know about?Updated a month ago