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When will my order be dispatched?

Our warehouse operates from Monday to Friday with the exception of public holidays. Our order processing time, prior to shipping, is typically 24 business hours, excluding weekends and busy sale periods. Once your order has been dispatched, we'll pro

How do I track my order?

After your order has been shipped out from our warehouse, you will receive an email confirmation with your tracking information. To monitor the status of your order, you can either click on the link provided in that email or input your tracking numbe

I've put the wrong address, can I update it?

Don’t worry this can happen. We have a small window before your order is shipped out where we can attempt to update the delivery address for your order. Orders that are dispatched from our Partner Providers require an extra step to request any change

Do international orders incur customs and duties taxes upon checkout?

We cover the cost of all taxes and duties in Australia, New Zealand, The UK and USA. Shipping to the rest of the world may incur taxes and duties at their local destination, which will be the responsibility of the customer.