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Geedup Co.

<span style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We are so sorry to hear this - let&apos;s get this resolved as quickly as possible.<p style="color: rgb(34, 34, 34); font-family: Avenir, &quot;Avenir Next&quot;, Montserrat, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You can reach out to our friendly Customer Care Team a number of ways, the easiest and fastest way to resolve this for you is to visit our Returns Portal&#xA0;<a href="https://geedupclothing.loopreturns.com/#/">HERE</a>&#xA0;and selecting the incorrect item options. Make sure you have your order number, email address, image of the incorrect item and preferred outcome on hand ready to help us provide you with a quick resolution.<span style="font-family: Arial, Helvetica, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(204, 0, 0);">IMPORTANT: Please complete the returns form&#xA0;<a href="https://geedupclothing.loopreturns.com/#/">HERE</a>, BEFORE you send your item back. Any items returned to us without this ticket we are not liable for.

We are so sorry to hear this - let's get this resolved as quickly as possible. You can reach out to our friendly Customer Care Team a number of ways, the easiest and fastest way to resolve this for you is to visit our Returns Portal HERE and selectin

I've received the wrong item, what do I do?

OTHER FAQs

When will my order be dispatched?

How do I track my order?

I've put the wrong address, can I update it?

Do international orders incur customs and duties taxes upon checkout?

SHIPPING & DELIVERY

Returns & Exchanges Policy

Returns Process

Returns Address

My item is faulty what do I do?

How long does a return take to process?

Where is my refund? (Afterpay)

What is an instant exchange?

RETURNS & EXCHANGES

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How do your garments fit?

SIZING

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ACCOUNT INFORMATION

What is Certilogo?

What is a "smart tag" and where can I find it on my item?

What is the process of product verification?

I found a product with a "smart tag", does this mean it's authentic?

CERTILOGO

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What happens if I close my browser while in the Vault?

Can I buy as much as I want in The Vault?

THE VAULT

When are you restocking?

I haven't received my order confirmation

I've missed out on a high demand item!

Gift cards

Can I cancel my order?

NZ Duties & Taxes Update

I've received the wrong item, what do I do?Updated 6 months ago