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RETURNS & EXCHANGES

Returns & Exchanges Policy

Below is our refund and returns policy - please have a read over this before making a purchase. We pride ourselves on being able to keep a close connection with all our customers, so we thought we'd fill you in on how things operate in our space befo

Returns Process

All returns via post to our headquarters located at:. Warehouse / CO Invenco - Geedup CoP.O. BOX 8888SMEATON GRANGE BC NSW 2567Australia. Below is a step by step process for all returns / exchanges:. Start a return HERE. Please provide your order num

Returns Address

Geedup Co. / InvencoP.O. BOX 8888SMEATON GRANGE BC NSW 2567Australia

My item is faulty what do I do?

We are so sorry to hear this - let's get this resolved as quickly as possible. You can reach out to our friendly Customer Care Team a number of ways, the easiest and fastest way to resolve this for you is to visit our Returns Portal HERE and selectin

How long does a return take to process?

Returns may take up to 15 full business days from when you lodge the parcel, to when it is processed in our Fulfilment Centre by our amazing Returns Team. You should receive your refund or credit note 1 - 3 business days after processing. We will kee

Where is my refund? (Afterpay)

Any refunds processed via Afterpay will be adjusted by deducting them from the final instalments in reverse order. Please kindly note that if there are any outstanding instalments and no payments have been made, no refund will be issued. However, if

What is an instant exchange?

Take advantage of our instant exchange service for faster exchanges. When you initiate an exchange online, you have the choice to provide your credit card information and authorise a full amount hold. This allows us to ship the new item, even before