RETURNS & EXCHANGES
Returns & Exchanges Policy
Below is our refund and returns policy - please have a read over this before making a purchase. We pride ourselves on being able to keep a close connection with all our customers, so we thought we'd fill you in on how things operate in our space befo
Returns Process
All postal returns must be sent to our headquarters at:. Warehouse / CO Invenco – Geedup CoP.O. BOX 8888SMEATON GRANGE BC NSW 2567Australia. Please follow the steps below to ensure your return is processed smoothly. Begin your return by submitting yo
Returns Address
All postal returns must be sent to our headquarters at:. Warehouse / CO Invenco – Geedup CoP.O. BOX 8888SMEATON GRANGE BC NSW 2567Australia
How long does a return take to process?
Returns may take up to 15 full business days from the date you lodge your parcel to be received and processed at our Fulfilment Centre by our Returns Team. Once your return is marked as delivered, please allow 2–5 business days for your refund or cre
What if my package gets lost or arrives damaged?
At Geedup, we strive to ensure every order reaches you safely and in perfect condition. If you believe your parcel has been lost in transit, please contact our Customer Support Team at [email protected] and include:. Your full name. Your o
Where is my refund? (Afterpay)
If you paid using Afterpay, any approved refund will be processed directly through Afterpay. Refunds will be applied to your payment plan and adjusted against your remaining instalments in reverse order. If there are outstanding instalments and no pa
What is an instant exchange?
Take advantage of our instant exchange service for faster exchanges. When you initiate an exchange online, you have the choice to provide your credit card information and authorise a full amount hold. This allows us to ship the new item, even before
My order has been Returned To Sender. What do I do?
Orders are typically returned to sender due to one of the following reasons:. Incorrect or incomplete shipping address. Parcel was unclaimed from the post office. Delivery was attempted but unsuccessful. The courier was unable to safely deliver the p